Terms and Conditions

Welcome to the website of Bespoke Adaptive LDA. By booking or purchasing services through our platform, you agree to the following terms and conditions:

1. Participant Substitution

  • You may substitute a participant for your booking at any time before the session begins. Please notify us of the change in advance.

2. Session Dates and Bundles

  • Session dates are offered in bundles, and you may choose the most suitable options from the available dates.

3. Cancellations and Refunds

  • If you cancel more than 4 weeks prior to the session start date, you are eligible for a full refund, excluding any booking fees.

  • Cancellations made less than 4 weeks before the session start date are non-refundable.

4. Switching Dates

  • You may switch your session date or bundle up to 4 weeks before the start date, subject to availability. Please contact us promptly to process the change.

5. Cancellation or Postponement by Bespoke Adaptive

  • If Bespoke Adaptive cancels or postpones a session, you are eligible for a full refund, including booking fees. Alternatively, you may choose to reschedule for a future session date.

6. Payment Terms

  • Payment must be made via bank transfer or other accepted methods as outlined during the booking process.

  • Bank transfers must be received within 7 days of receiving our email with payment details. Failure to make a timely payment may result in the cancellation of your booking.

7. Liability

  • Bespoke Adaptive is not responsible for any travel, accommodation, or other expenses incurred by participants in the event of a session cancellation or postponement.

  • Our liability is limited to the refund of session fees as outlined above.

8. Intellectual Property

  • All materials provided during the sessions are the intellectual property of Bespoke Adaptive. Participants may not reproduce, distribute, or share these materials without prior written consent.

9. Privacy

  • By booking a session, you agree to our Privacy Policy, which governs how we handle your personal data.

10. Disputes and Governing Law

  • Any disputes arising from these terms or our services shall be resolved under the laws of Portugal. The competent courts of Lisbon will have jurisdiction.

11. Amendments

  • Bespoke Adaptive reserves the right to amend these terms and conditions at any time. Any changes will be communicated through our website.

For any questions or concerns, please contact us at team@bespokeadaptive.com